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Q: What is a Virtual House Call?
A: Our Virtual House Call technology allows us to
repair your computer remotely, using your
high-speed Internet connection. All it
takes is a simple download and our skilled
technicians will take over your PC and quickly
provide a variety of services.
This technology allows us to respond very quickly
to many common issues (usually the same-day) and get
you up and running fast - all done without the
need to send anyone to your home or office!
Q: How does it work?
A: You will receive a phone call from your technician at your scheduled appointment
time. Your technician will walk you
through the simple connection process and then
take control of your keyboard and mouse to begin
fixing your problems. You will be able to watch
your technician work live on your PC.
You can choose to remain on the phone with your
technician while your work is completed, or you
can simply go back to enjoying your day while we
work and we'll call you back to let you know
when the work is done — it couldn't be easier!
Q: Am I eligible for a Virtual House Call?
A: As long as your PC is using Windows 98SE or
newer and you have a working high-speed Internet
connection, you are eligible. Don't worry if you
aren't sure - when you call to schedule your Virtual House Call, we'll test
your PC to make sure you qualify!
Unfortunately, not every problem can be resolved with a
Virtual House Call. Certain issues just require
physical access to the PC.
Please see the list of
services and pricing for more information
about what Virtual House Call services we offer.
Q: Is this safe? Can you get into my computer
without my knowledge or permission?
A: Yes, this is completely safe. All
communications between your computer and our
technicians are secured and private. We do
not collect any information from your PC and we
cannot get into your PC without your
permission. YOU are the only one who can
start a Virtual House Call session, and once the
session is complete, our software is completely
removed from your PC.
Q: How do I get started?
A: Just give us a call at 503.601.4335 and we'll
get your Virtual House Call scheduled right
away. We'll give you a free demonstration!
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