warranty

Refunds and Returns
We want you to be a happy, satisfied, return customer. Please let us know immediately if we have not met your expectations or have not fully resolved your particular issue. We will do our best to ensure your satisfaction. Mileage surcharges are not refundable.

Hardware and software returns are subject to the policies of the manufacturer and/or reseller. Please let us know of any problems right away, as most return policies are time-sensitive! We will clearly explain the applicable reseller's return policy to you before we make any purchase on your behalf. Please note that there may be fees (e.g., restocking, shipping, etc.) charged by the reseller or manufacturer if you want to return an item and that you are responsible for payment of those fees. Shipping and labor charges are not refundable.

Estimates
Labor estimates are available for many of our regular services. If you need an estimate for a service you have not seen listed on our site, or for troubleshooting a specific problem, please contact us for a custom quote. We do our best to provide accurate time estimates, and we will notify you immediately if we discover anything during your service call that is likely to increase our estimate by more than half an hour.

Hardware prices can fluctuate from day to day. We will obtain your approval before ordering any parts if the actual price is more than 5% higher than our quoted price.

Cancellation Policy
If you need to cancel a scheduled appointment, we ask that you give us at least 24 hours notice to avoid a cancellation fee.

Labor Rates and Payment Options
Please see our service pages for services and rates. For service calls outside the greater Portland metro area there may be a mileage surcharge assessed. Payment is due when the service call is completed.

We accept cash, checks, American Express, Visa, or MasterCard. We charge a $45 fee on returned checks.

Hardware, Software, and Labor Warranty Service
All hardware and software sales are covered by the manufacturer and/or reseller's original warranty. Please let us know of any problems right away, as most warranty policies are time-sensitive.

We are not a parts supplier or wholesaler. We may purchase hardware and/or software on your behalf from a variety of local and Internet-based resellers, depending on price and availability. We will clearly explain the applicable reseller's warranty to you before we make any purchase on your behalf. Once the item has been purchased and installed, you are responsible for ensuring compliance with the reseller or manufacturer's original warranty. Should a part fail within the applicable warranty period, we will obtain a replacement part on your behalf, but please note that there may be fees (e.g., restocking, shipping, etc.) charged by the reseller or manufacturer to obtain warranty service and that you are responsible for payment of those fees. We will notify you of any such fees and obtain your approval before ordering a replacement item.

If any new hardware item that we purchased and installed should fail within 30 days of purchase, contact us immediately so we can install a replacement part with no charge for labor. Should the part fail after 30 days but within one year of purchase, we will waive the one-hour minimum billing and charge you only for actual labor time spent replacing the part, at our standard billing rate. Service for refurbished, used, and customer-supplied parts failures, or for parts failures after one year from the original service date, will be billed at our standard labor rate.

We always purchase new parts unless you specifically ask us to use refurbished or used parts. We will install customer provided hardware or software, but please note that we cannot provide any warranty for customer-supplied hardware or software unless it is still in the original, unopened packaging. We also cannot guarantee compatibility for customer supplied hardware or software. Please make sure the item you are going to purchase is compatible with the rest of your system.